Compliments, Comments, and Complaints Policy
Essex Book Festival is committed to providing quality events. We actively seek feedback following events and encourage and welcome all views, comments, compliments and complaints to inform and continuously improve what we do.
The purpose of this policy is to explain how to give a compliment, pass on a comment, raise a concern or make a complaint. The policy also details how we handle, respond to and resolve issues.
Essex Book Festival (EBF) will make environmental responsibility integral to how we work, where we work and who we work with.
We will use our position and influence to build environmental understanding and advocate for positive environmental change with those who work for and with us.
Equality, Diversity and Inclusion Policy
To ensure equality, fairness and respect for everyone involved in Essex Book Festival events and activities. We are committed to embedding equality, diversity and inclusion into all of our activities and working practices.
Essex Book Festival (EBF) understands that your personal information and privacy is important to you, and therefore makes every effort to ensure that the information you share with us is recorded accurately, retained securely, used only according to your wishes and only held for as long as it is needed. This Privacy Statement outlines how we collect your data and what we do with it.
Essex Book Festival was set up in 1999 and is an independent charity. It takes place over a one-month period, hosted by over forty venues, across one of the UK’s largest and most diverse counties. It aims to celebrate the book and storytelling in all its forms.
We welcome and encourage Volunteers, without whom our Festival would not be possible.
This policy sets out the broad principles by which Essex Book Festival will manage, recognise and promote the involvement and contribution of its volunteers.